McDonald's

McDonald's is one of the largest fast-food chain companies in the United States, and it stretches around the entire world. The majority of people go to McDonald's because it is excellent for a teenager and a whole family to hang out, and it has a playground for their young children. McDonald's offers different toys to young children, and that makes them unique compared to other fast-food restaurants. They provide affordable prices without spending a large amount of money in their pocket or wallet. But, McDonald's is not always positive. There is negative about McDonald's, especially they only focus on sales, not the customer. They are not excellent when it comes to managing their employees. Some of the managers do not worry about what the customer is complaining about.
Works Cited Freedman, David. “How Junk Food Can End Obesity.” Food Matters, edited by Bauer, Holly Bauer, Bedform/St.Martin’s, 2017, pp. 139-159. Prince, Isaiah. Personal interview. 24 Sept. 2019. Rosenberg, Matt. “Number of McDonald's Restaurants Worldwide,” ThoughtCo, 25 Jan. 2019, www.thoughtco.com/number-of-mcdonalds-restaurants-worldwide-1435174.

"McDonalds" by Sean MacEntee

My first impression about McDonald’s was I thought it was a high standard place to eat when I was young. I only focused on the playground and toys because it used to be popular. I used to make friends in the playground because I was always in there and playing with different kids. Besides, it was overwhelming for me when it comes to a toy because the toy comes in a meal for children, and I will never know what types of toys I am going to get until I opened the box. The logo of McDonald's is unforgettable to the children's eyes, and they are targeting them because they know 
children’s attention is easy to get. McDonald's is one of the most famous fast-food in the world, and they are known for their burgers, fries, and ice cream. According to Rosenberg, “McDonald's has locations in 101 countries. More than 36,000 restaurants around the world serve 69 million people every day.” McDonald's is still developing nowadays, and everywhere I go, there is McDonald's.

 When I went to McDonald's near my house to do the interview, the first thing I saw is people were getting angry, because the customer service is not the most reliable compared to other McDonald’s. While I was observing them, I realized that the manager was not helping the employees. What I believed is that crew members and managers are supposed to work together as a team. I could not talk to the manager because I was so disappointed about what she did, so I asked Isaiah Prince an employee at McDonald’s if I can interview him. Isaiah told me to stand by until he was available to do the interview. I went to the restroom, and all I heard from people was cursing because the bathroom was disgusting. People called the manager to tell that the store is not looking great, and they are supposed to clean for safety. Once again, the manager did not do anything. I sat down because I was tired, and what I observed about the table and the chair was disgusting as well.

 Isaiah called me and said that he was available for the interview, but first, he ordered some food for us. He asked me what kind of questions I am going to ask, and I asked him how do you handle the customer if they are hostile? He explained that employees could not do anything but to accept their mistakes even though they are doing their best to do their job. I took a bit of a piece of the chicken burger, and it was hot, and I asked him what do you think about the employees when they make burgers? He explained that most of the time, the food is fresh. If there are a large number of people from time to time, the food is going to be cold, and employees want to get it done as soon as possible, so the customers do not get exasperated at them. Even though the customer gets irritated with us, we cannot help it because the manager only cares about who is number one in the system and not the customer. He also told me to look up the rating on Google about this store, and I saw 2.9 stars. I was not shocked at all, and I said that is why people were complaining about the cleanliness in this store. He looked at me and laughed and said that the employees here do not mind about how dirty this store is. Only we care about is money and to finish our obligation as soon as possible. 

 The manager was looking mean and started to get an attitude on me because I have been interviewing Isaiah in a good 20 minutes. I told Isaiah that I am going to ask him one more question, and that would be it. I started asking him why people like McDonald's even though they already know it is unhealthy food. He explained that people love to go to McDonald's because the price is inexpensive and they do not concern if the food is unhealthy. Isaiah told me to go in front to look at prices. I did what he told me, and while I was looking at the menu, I saw calories. I did not expect the calories to be that huge. As a customer, I look at prices only and not the calories, but since I saw the calories, I have to be careful about what I am buying at McDonald's now. He also said that the food tastes great even though it is not fresh or hot. When did he say that David Freedman reminds me of what he told in the book of Food Matters by Holly Bauer, "We're just saying it's new, it tastes great, come on in and enjoy it. Maybe once the product is well seated with customers, we'll change that message" (153). I used to go to McDonald's to purchase some food, and I still remember that they were continuously saying the food was excellent, and it was new. After Isaiah said that to me, I asked him again why the burgers are tasty? He said that it is because of the sauce, and they put a lot of the amount of salt in the burger. When Isaiah and I were eating our food, I slightly tasted a large amount of salt in my burger, however still delicious. 

"McDonald's Angus Third Pounder Bacon Cheese" by foodnut.com

Employees are the key to the success of the company and one of the most important in the business organization as well. The manager needs to respect and manage well their employees because they work very hard, so the company is not in trouble. Majority of employees at McDonald's do not concern about the store because some manager does not treat them well. I understand and feel the same emotions as them because I used to work at McDonald's. My role was serving the food and cooking at the same time, and every particular day it was always occupied. We had to operate without complaining and concentrate on what we were doing. I was struggling, sweating, and exhausted at the same time because I could not handle the role. I did multiple tasks by myself, but the manager just stared at me and did not assist me even though there were so many people ordering the food. I remember that before I filled out the paper to work at McDonald's, it says that if I am struggling, I am welcome to ask my manager for guidance. My manager only accommodated us when the department manager was there and decided to act cool with us like there were no problems. My manager was always giving me negative vibes and did not recognize what I was doing at McDonald's. I hate when my manager was screaming to my face in front of the customer every day, so I decided to discontinue to work at McDonald's on June 26, 2019. While I was interviewing Isaiah, I was pretending that I had no clue about working at McDonald's, and when he was responding to my questions, he was starving and exhausted. We have similarities between Isaiah and me when it comes to working at McDonald's because we concerned about our job, but once our manager treated us like nothing, then we were not going to follow what the manager said to us.

Works Cited

Freedman, David. “How Junk Food Can End Obesity.” Food Matters, edited by Bauer, Holly Bauer, Bedform/St.Martin’s, 2017, pp. 139-159.

Prince, Isaiah. Personal interview. 24 Sept. 2019. 

Rosenberg, Matt. “Number of McDonald's Restaurants Worldwide,” ThoughtCo,25 Jan. 2019, www.thoughtco.com/number-of-mcdonalds-restaurants-worldwide-1435174.

"McDonald's Angus Third Pounder Bacon Cheese"by foodnut.com is licensed under CC BY-NC-ND 2.0

"McDonalds"by Sean MacEntee is licensed under CC BY 2.0